The fastest NBN connection type — fibre runs all the way into your home
Look for a small white or grey NBN Connection Box (the “NBN box”) mounted on an internal wall, often near the meter box, a hallway cupboard, or — in a lot of newer apartments we've seen — awkwardly inside the fridge cavity or bedroom wardrobe. If there's a thin fibre cable (not a phone cable) running into it, you're on FTTP.
If the PON light is off or the LOS light is red, the fibre signal itself has dropped — usually an outage or a damaged lead-in cable, not something a router restart will fix. We've also handled the aftermath of lightning strikes frying an NBN box's power adapter (the box itself is NBN Co's asset — never buy a replacement yourself, the ISP replaces it free once you report storm damage).
A Sydney CBD apartment on a fast FTTP-capable plan was stuck at 44Mbps on a gaming desktop despite paying for far more. After checking cabling, network card settings and router placement, we optimised the full chain end-to-end and got it running at 980Mbps — the connection was never the bottleneck, the setup was.
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