Case Studies / Business Cases
Sydney CBD Hostel: 7 Access Points Down, Fixed in an Hour
Sydney CBD · Hostel7 APs offlineMixed-brand network~1 hour fix
A CBD hostel owner called after two days of guest complaints: WiFi worked near the front desk, but on every other floor the access points glowed red. Nobody on staff knew how the network had been put together.
What we walked into
A genuinely tangled inheritance: a TP-Link main router, a separate brand of wireless APs, newly added Deco units, camera NVRs — and no network switch at all. Cabling from earlier installers had never been labelled or dressed, so the first job was archaeology: tracing which cable fed what.
The fix
With the topology mapped, the fault chain became clear and was corrected on the spot. Every AP was power-cycled into the fixed topology and personally verified — we photographed each one back on a green light. We also left the owner a simple map of his own network, plus advice: label the cabling, add a proper switch.
Result
All 7 APs back on green in about an hour; guest complaints stopped that night.