Case Studies / Featured Case
Remote WiFi Help for Melbourne, Perth & Brisbane
Perth · Brisbane · MelbourneVideo-call diagnosisNo fix, no feeLate-night OK
On-site is Sydney-only, but most network problems don't actually need a van in your driveway. Two interstate cases, both solved entirely through a phone camera.
Perth, 1am: only one device would connect
A follower in Perth had just activated Aussie Broadband and set up a new TP-Link router by the manual. Result: exactly one device online; every other phone and tablet said 'connected, no internet'. Over a late-night video call we walked the WAN configuration together and found the culprit — fixed without anyone waiting for business hours.
Brisbane: 500Mbps plan, 24Mbps reality
Wired and wireless speed tests both capped at 24Mbps on a 500Mbps Telstra service, and games rubber-banded all evening. The modem's backup 4G SIM had silently taken over after a WAN mis-configuration — a classic Telstra/Optus trap. Reconfigured over video; full speed restored.
Result
Both fixed remotely, same session — and remote diagnosis is no fix, no fee.