Before move-in: prepare four things
- 01Confirm the service address, connection type, activation state and resident-supplied equipment with the provider, not only a promotional screenshot.
- 02Ask the agent or landlord where in-home network equipment is located: wall outlet, cupboard, entry box or shared panel.
- 03Bring a compatible router, two short Ethernet cables and a phone or computer for comparison.
- 04Do not share account numbers, full address, identity documents or WiFi passwords in public comments.
On move-in day: connect in this order
First check power and indicator status on the entry equipment, then connect the router's correct uplink port. Once stable, test browsing close to the router with one device. Set the WiFi name and password last, and photograph the wiring at each step.
Do not skip layers: a visible WiFi name only proves the wireless part is running. It does not prove the service, wall outlet and WAN setup are correct.
When should you pause and confirm?
Pause when the entry equipment cannot be found, indicators are unusual, shared cabling would need changes, or the correct wall outlet is unclear. Random cabling changes and resets can take a working part offline.
How to describe a move-in setup issue
Share the connection type, activation state, equipment photo and whether the phone sees WiFi and can browse after joining. Mask passwords and account details first.
Share move-in details