New connection that won't come online, an NBN box you can't find, or a modem that arrived with no instructions? We activate, configure and speed-test your NBN on-site — and if the fault is on the ISP side, we call them for you.
Getting a brand-new NBN service live — locating the connection box (FTTP NTD, FTTB/FTTC NCD or the wall socket), plugging in correctly and confirming sync with the network.
PPPoE or DHCP setup, WiFi name and password, and correct VLAN tagging where your connection type needs it — whether it's an ISP-supplied unit or your own.
When the line won't sync or speeds are wrong out of the box, we isolate whether it's the ISP, the NBN line or your hardware — and escalate on your behalf.
We benchmark over Ethernet and WiFi against your actual plan, tidy the cabling, and leave you with a working, tested connection — not a blinking box.
You message us your suburb, provider and what's happening — we tell you honestly if it needs a visit or can be solved over the phone.
We arrive same-day where possible, locate your connection point and identify the connection type (FTTP / FTTB / FTTC / FTTN / HFC).
We configure the modem/router, activate or fix the service, and call your ISP if the fault sits on their side.
We speed-test, confirm every room is covered, and show you how it's set up — in English or Chinese.
Most NBN setup and activation jobs start at $100 for a standard visit. If the connection genuinely can't be brought online because of an ISP or NBN Co fault outside our control, you don't pay for a fix we couldn't deliver — we'll tell you exactly what's wrong so you're not left guessing.
New arrival near UNSW, NBN activated, router configured and speed-tested before unpacking.
Read case →A replacement router that refused to sync — traced to the wrong PPPoE credentials and connection mode.
Read case →Getting a connection online for a client in another state, guided entirely over video.
Read case →Locate your connection device, connect your modem to the right port, enter your ISP's PPPoE details if required, then power-cycle and wait for sync. Full step-by-step guide linked here.
Full guide →It depends on your connection type and whether your ISP supplied a combined modem-router. We explain when you do and don't in the linked guide.
Full guide →Usually yes, but timing and the connection type at the new address matter. See the linked guide before you book a move.
Full guide →Rated 5.0 from 100+ verified Google reviews
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