New connection that won't come online, an NBN box you can't find, or a modem that arrived with no instructions? We activate, configure and speed-test your NBN on-site — and if the fault is on the ISP side, we call them for you.
新装的网连不上、找不到 NBN 接入盒、或者收到调制解调器却没说明书？我们上门帮你开通、配置并测速 — 如果问题出在运营商那边，我们直接代你打电话。
Getting a brand-new NBN service live — locating the connection box (FTTP NTD, FTTB/FTTC NCD or the wall socket), plugging in correctly and confirming sync with the network.
让全新的 NBN 服务上线 — 找到接入盒(FTTP 的 NTD、FTTB/FTTC 的 NCD 或墙面接口)，正确接线并确认与网络同步。
PPPoE or DHCP setup, WiFi name and password, and correct VLAN tagging where your connection type needs it — whether it's an ISP-supplied unit or your own.
PPPoE 或 DHCP 设置、WiFi 名称与密码，以及在联网类型需要时正确配置 VLAN 标记 — 无论是运营商发的设备还是你自带的。
When the line won't sync or speeds are wrong out of the box, we isolate whether it's the ISP, the NBN line or your hardware — and escalate on your behalf.
当线路无法同步或初始网速不对时，我们判断问题在运营商、NBN 线路还是你的硬件 — 并代你上报处理。
We benchmark over Ethernet and WiFi against your actual plan, tidy the cabling, and leave you with a working, tested connection — not a blinking box.
我们用网线和 WiFi 分别对照你的实际套餐测速、整理线缆，交给你一个真正能用、测试过的网络 — 而不是一个闪灯的盒子。
You message us your suburb, provider and what's happening — we tell you honestly if it needs a visit or can be solved over the phone.
你把所在区、运营商和情况发给我们 — 我们诚实判断需不需要上门，还是电话就能解决。
We arrive same-day where possible, locate your connection point and identify the connection type (FTTP / FTTB / FTTC / FTTN / HFC).
尽量当天上门，找到你的接入点并判断联网类型(FTTP / FTTB / FTTC / FTTN / HFC)。
We configure the modem/router, activate or fix the service, and call your ISP if the fault sits on their side.
配置光猫/路由器、开通或修复服务，如果问题在运营商那边就代你致电。
We speed-test, confirm every room is covered, and show you how it's set up — in English or Chinese.
测速、确认每个房间都有信号，并用中文或英文向你说明设置方式。
Most NBN setup and activation jobs start at $100 for a standard visit. If the connection genuinely can't be brought online because of an ISP or NBN Co fault outside our control, you don't pay for a fix we couldn't deliver — we'll tell you exactly what's wrong so you're not left guessing.
大多数 NBN 开通/激活标准上门从 $100 起。如果因为运营商或 NBN Co 那边、我们无法控制的故障，确实无法让网络上线，你不必为我们交付不了的修复付费 — 我们会明确告诉你问题所在，不让你一头雾水。
New arrival near UNSW, NBN activated, router configured and speed-tested before unpacking.
刚到 UNSW 附近的新生，收拾行李前就开通 NBN、配好路由器并测速。
Read case →查看案例 →A replacement router that refused to sync — traced to the wrong PPPoE credentials and connection mode.
换了新路由器却无法同步 — 定位到 PPPoE 账号和联网模式设置错误。
Read case →查看案例 →Getting a connection online for a client in another state, guided entirely over video.
为身在外州的客户远程视频指导，把网络接通。
Read case →查看案例 →Locate your connection device, connect your modem to the right port, enter your ISP's PPPoE details if required, then power-cycle and wait for sync. Full step-by-step guide linked here.
找到接入设备、把光猫接到正确端口、按需填入运营商 PPPoE 信息，然后断电重启等待同步。点此查看完整分步指南。
Full guide →完整指南 →It depends on your connection type and whether your ISP supplied a combined modem-router. We explain when you do and don't in the linked guide.
取决于你的联网类型，以及运营商是否提供了一体机。链接的指南里说明了什么时候需要、什么时候不需要。
Full guide →完整指南 →Usually yes, but timing and the connection type at the new address matter. See the linked guide before you book a move.
通常可以，但要注意时间安排和新地址的联网类型。搬家前先看链接指南。
Full guide →完整指南 →Rated 5.0 from 79 verified Google reviews
Google 上 79 条真实评价，评分 5.0
Call, text or message us — most replies come within minutes, day or night.
打电话、发短信或留言都行 — 大多数消息几分钟内就有回复，全天24小时。
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