On-site help getting the most out of your Mate connection — setup, speed issues, and calling Mate on your behalf.
上门协助你把 Mate 的连接用到最好 — 开通设置、网速问题，以及代你联系 Mate 客服。
Notice periods, final billing and equipment-return rules differ by provider and change often — always check the official site or call them. We can also make the call for you.
An Australian-owned ISP (NBN and mobile) known for no lock-in contracts and consistently high customer-service ratings — a popular ethical alternative to the big three. Runs over the NBN.
一家澳洲本土运营商(NBN 和手机)，以无合约锁定和持续高企的客服评分著称 — 是大三家之外受欢迎的良心替代选择。基于 NBN 网络。
We activate the connection, configure a BYO or supplied router, and escalate line faults on your behalf so you're not stuck on hold.
我们开通连接、配置自带或配发的路由器，并代你上报线路故障，让你不用一直等客服接听。
Typical calls are BYO router configuration, choosing the right plan speed, and FTTN/FTTC line issues that need a fault logged with Mate.
常见求助是自带路由器配置、选对套餐速度，以及需要向 Mate 报故障的 FTTN/FTTC 线路问题。
Rated 5.0 from 102 verified Google reviews
Google 上 102 条真实评价，评分 5.0
Cancelling, moving or disputing a bill? We can make the call in English on your behalf — it's one of our most-used services.
要取消、搬迁或争议账单?我们可以代你用英文致电处理——这是我们最常被使用的服务之一。
Call or message us — most replies come within minutes, day or night.
打电话或留言都行 — 大多数消息几分钟内就有回复，全天24小时。
Call 0420 119 140 Contact Us