On-site help getting the most out of your Mate connection — setup, speed issues, and calling Mate on your behalf.
Notice periods, final billing and equipment-return rules differ by provider and change often — always check the official site or call them. We can also make the call for you.
An Australian-owned ISP (NBN and mobile) known for no lock-in contracts and consistently high customer-service ratings — a popular ethical alternative to the big three. Runs over the NBN.
We activate the connection, configure a BYO or supplied router, and escalate line faults on your behalf so you're not stuck on hold.
Typical calls are BYO router configuration, choosing the right plan speed, and FTTN/FTTC line issues that need a fault logged with Mate.
Rated 5.0 from 100+ verified Google reviews
Cancelling, moving or disputing a bill? We can make the call in English on your behalf — it's one of our most-used services.
Call or message us — most replies come within minutes, day or night.
Call 0420 119 140 Contact Us