On-site help getting the most out of your Optus connection — setup, speed issues, and calling Optus on your behalf.
Notice periods, final billing and equipment-return rules differ by provider and change often — always check the official site or call them. We can also make the call for you.
Australia's second-largest telco, with a strong legacy HFC (cable) footprint across many inner and middle-ring Sydney suburbs, often bundled with mobile.
We regularly help Optus customers whose HFC connection drops during peak evening hours, and assist with modem replacement or reconfiguration when speed doesn't match the plan.
Optus modems also carry a backup 4G SIM — a misconfigured WAN can silently drop you onto slow mobile data. We've fixed "500Mbps plans testing at 24Mbps" caused by exactly this.
Cancelling, moving or disputing a bill? We can make the call in English on your behalf — it's one of our most-used services.
Call or message us — most replies come within minutes, day or night.
Call 0420 119 140 Contact Us