On-site help getting the most out of your Optus connection — setup, speed issues, and calling Optus on your behalf.
上门协助你把Optus的连接用到最好——开通设置、网速问题，以及代你联系Optus客服。
Notice periods, final billing and equipment-return rules differ by provider and change often — always check the official site or call them. We can also make the call for you.
Australia's second-largest telco, with a strong legacy HFC (cable) footprint across many inner and middle-ring Sydney suburbs, often bundled with mobile.
澳洲第二大电信运营商，在悉尼很多内城区和中环区仍保留着传统HFC(有线电视网络)覆盖，常和手机套餐捆绑销售。
We regularly help Optus customers whose HFC connection drops during peak evening hours, and assist with modem replacement or reconfiguration when speed doesn't match the plan.
我们经常帮Optus客户处理晚高峰HFC断网的问题，也协助更换或重新配置调制解调器，解决网速跟套餐不匹配的情况。
Optus modems also carry a backup 4G SIM — a misconfigured WAN can silently drop you onto slow mobile data. We've fixed "500Mbps plans testing at 24Mbps" caused by exactly this.
Optus的modem同样内置4G备用卡——WAN配置异常时会悄悄切到慢速移动网络。我们处理过"500M套餐实测24M"的案例,原因正是它。
Cancelling, moving or disputing a bill? We can make the call in English on your behalf — it's one of our most-used services.
要取消、搬迁或争议账单?我们可以代你用英文致电处理——这是我们最常被使用的服务之一。
Call or message us — most replies come within minutes, day or night.
打电话或留言都行 — 大多数消息几分钟内就有回复，全天24小时。
Call 0420 119 140 Contact Us