New to Australian internet? First separate NBN, the provider and WiFi
NBN or Opticomm is the access network connected to the property. Superloop is the retail provider that sells and activates a plan on an eligible connection. Your modem or router then turns that active service into Ethernet and WiFi inside the home.
Why do we often put Superloop on the shortlist?
We do not recommend one provider for every home. But Superloop is frequently one of the options considered by Sydney students and new arrivals we assist, for four practical reasons:
Before you start
- 01
Open Superloop’s address checker
Go to the official Superloop NBN page. This guide does not use an affiliate or referral link. Prices, discounts and included devices change, so treat the checkout page and Critical Information Summary as the current source.
- 02
Enter the exact address
Start with the unit or apartment number, then the street address. Select the matching suggested address rather than leaving free text in the box.
Address examples:
Unit 5, 6 Cowper Street, Glebe NSW 2037
Unit 404/3 Naulty Place, Zetland NSW 2017The result tells you what network and speed options Superloop can sell at that address. Similar-looking units in the same building can still have different service records, so check the exact unit.
- 03
Choose a plan for the household—not just the biggest number
The maximum option depends on the address infrastructure. An FTTP or HFC property may show much faster tiers than an older FTTN/FTTB copper service. Compare typical evening speed, upload needs, current promotion, post-discount price and any hardware commitment.
Usage What to prioritise Check before ordering 1–2 people, study and streaming Stable everyday tier rather than maximum speed Typical evening speed and total monthly price Sharehouse or several simultaneous users Capacity and strong in-home WiFi Router coverage can matter more than the next speed tier Gaming and video calls Latency, stability and upload—not download alone Use Ethernet where practical and avoid choosing by Mbps only Large downloads, creators or many heavy users Higher download/upload tier if available Router WAN/LAN ports and cabling must support the chosen speed - 04
Complete the order details
Personal information
Use accurate details that you will retain access to. Superloop may use them for account verification, activation notices, billing and recovery.
Activation date
Choose the earliest available option if you need service as soon as possible, or select a future date for a planned move. The date is a requested activation date; orders needing an NBN or Opticomm appointment will only complete after the required work.
Current provider and AVC ID
If you are switching an NBN service that you own, the correct 15-digit AVC ID can speed up the transfer. Superloop says an order without it may be delayed by up to three business days while the existing service is confirmed. If you have just moved into a property and the old service was not yours, do not submit someone else’s AVC ID.
Payment
Check the order summary before authorising card or PayTo payment. Superloop says the order is not placed until payment is authorised. A standard activation fee may be $0, but an NBN New Developments charge of $300 can still apply where the address is classified that way.
- 05
Track the order and wait for “active”
Use the Superloop App or SuperHub to follow the order. The activity tracker can show activation progress, hardware delivery and relevant technician appointments. Do not assume an order confirmation means the internet service is already active.
Typical reasons it takes longer: a missing or incorrect AVC ID, a new NBN connection box, a required technician visit, a new-development address, Opticomm installation work, hardware delivery or a number-porting request. - 06
Connect the correct device after activation
Your connection type determines what plugs in where. Do not reset or move NBN-supplied equipment unless the provider asks you to.
FTTP / HFC / FTTC / Fixed WirelessUse Ethernet from the active NBN box port to the router’s WAN/Internet port. For Superloop NBN, select IPoE, Dynamic IP, Automatic IP or DHCP.NBN box→WAN port→WiFi routerFTTN / FTTBYou need an NBN-compatible VDSL2 modem-router connected to the correct telephone/DSL wall socket. A router with only an Ethernet WAN port is not enough by itself.DSL wall socket→DSL port→modem-routerSuperloop currently says NBN and newer Opticomm orders generally use IPoE/Dynamic IP. Some Opticomm services ordered before 13 February 2026 use PPPoE credentials from the welcome email. Confirm the activation email instead of guessing.
Choose the next step that matches your situation
Official references
- Superloop — activation and order tracking
- Superloop — signing up, fees and supplied hardware
- Superloop — modem troubleshooting and authentication types
- Superloop — generic EWAN router setup
Sources checked 4 September 2026. Sydney WiFi & Computer Repair is independent from Superloop and NBN Co. This guide is not sponsored and contains no referral link.
Want someone to handle the setup?
We can help choose the right device, check activation, configure the router and test speed and WiFi coverage. Support is available remotely, on-site across Sydney, or by in-person drop-off where appropriate.