On-site help getting the most out of your Superloop connection — setup, speed issues, and calling Superloop on your behalf.
上门协助你把Superloop的连接用到最好——开通设置、网速问题，以及代你联系Superloop客服。
Notice periods, final billing and equipment-return rules differ by provider and change often — always check the official site or call them. We can also make the call for you.
In our own annual case data, Superloop is the most popular choice among students we work with — roughly 40% of paid jobs involve it — and it's often the exclusive provider for newer apartment buildings on private OptiComm fibre (Zetland, Waterloo and Mascot especially).
根据我们自己的年度案例数据，Superloop是我们服务的留学生里最常见的选择——大约40%的付费服务都涉及它，在Zetland、Waterloo、Mascot这类走私有OptiComm光纤的新公寓，它常常还是唯一可选的运营商。
Because it's newer and less universally known than Telstra or Optus, we regularly guide first-time customers through plan selection, activation timelines, and what an OptiComm-based building connection actually means.
因为相对Telstra、Optus来说算新品牌，知名度没那么高，我们经常帮第一次办理的客户理清套餐选择、开通时间，以及OptiComm楼宇网络到底是怎么回事。
Most Superloop connections are DHCP — plug a router in and it works, no credentials needed.
Superloop大多数连接走DHCP——路由器插上即用,不需要账号密码。
From our own recent calls on customers' behalf: expect roughly a 30-day notice/waiting period when cancelling. Confirm the current terms when you call.
来自我们近期替客户实际致电的经验:取消服务大约有30天的通知/等待期。致电时请再确认当下条款。
Cancelling, moving or disputing a bill? We can make the call in English on your behalf — it's one of our most-used services.
要取消、搬迁或争议账单?我们可以代你用英文致电处理——这是我们最常被使用的服务之一。
Call or message us — most replies come within minutes, day or night.
打电话或留言都行 — 大多数消息几分钟内就有回复，全天24小时。
Call 0420 119 140 Contact Us