On-site help getting the most out of your Telstra connection — setup, speed issues, and calling Telstra on your behalf.
上门协助你把Telstra的连接用到最好——开通设置、网速问题，以及代你联系Telstra客服。
Notice periods, final billing and equipment-return rules differ by provider and change often — always check the official site or call them. We can also make the call for you.
Australia's largest telco, with the widest own-network reach. In our own annual customer data, Telstra remains “the giant” — the default choice for people who want the most recognised, trusted brand name, even at a premium price.
澳洲规模最大的电信运营商，自有网络覆盖范围最广。在我们自己的年度客户数据里，Telstra一直是“大厂”般的存在——想要认知度最高、最放心品牌的人，即使价格贵一些，也会优先选它。
Long hold times and layered account structures are the most common trigger for a call — especially frustrating in a second language. We call on your behalf and stay on the line until it's resolved.
客服排队时间长、账户结构层层叠叠，是大家最常找我们的原因——用第二语言处理这些尤其头疼。我们会代你拨打客服电话，跟到问题解决为止。
Telstra Smart Modems carry a backup 4G SIM — if your speed suddenly drops to ~20Mbps, check the modem hasn't silently fallen back to mobile data.
Telstra Smart Modem内置4G备用SIM卡——如果网速突然掉到20Mbps左右,先检查modem是不是悄悄切到了移动网络。
Cancelling, moving or disputing a bill? We can make the call in English on your behalf — it's one of our most-used services.
要取消、搬迁或争议账单?我们可以代你用英文致电处理——这是我们最常被使用的服务之一。
Call or message us — most replies come within minutes, day or night.
打电话或留言都行 — 大多数消息几分钟内就有回复，全天24小时。
Call 0420 119 140 Contact Us