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Only One Device Could Get Online in a Harris Park Apartment: the Live Line Was in the Nokia Router’s LAN Port

Student · Harris ParkOpticomm fibre buildingNokia modem-routerOnly 1 device onlineWAN and LAN swappedASUS added as wired AP

A student near Harris Park reported a strange one: WiFi showed connected on every device, but only a single device could actually reach the internet — whichever grabbed it first. The flat’s rent included internet over the building’s Opticomm fibre (the retailer appeared to be Harbour ISP), the Nokia modem-router had exactly one status light, and no computer in the home could take an Ethernet cable. A remote video session narrowed it to the wiring; the on-site visit found the live line sitting in a LAN port and a dead NBN cable in the WAN port. Round trip on the road: three hours.

Why only one device could get online
Opticomm fibre box
live
→
Nokia LAN port
live line here
Wrong port
→
Router uplink
never online
→
Home devices
only 1 got an IP

With the live line in a LAN port, the router never brought up its own internet connection. The provider hands out one connection on that line — it leaked straight through the LAN side to whichever device asked first. One lucky winner, everyone else stuck with no usable IP.

This failure pattern is worth remembering because it looks exactly like a WiFi problem and is not one.

What made this one hard

Two sessions to the fix
1
Remote video session first
Wiring suspected, not confirmed
2
On-site: inspected both equipment sets by eye
Two lines found — one live, one dead
3
Traced both cables into the Nokia’s ports
Dead NBN cable in WAN, live line in LAN
4
Re-seated both cables correctly
Every device back online
5
Wired the new ASUS to a Nokia LAN port
Runs as a wired access point
Three things made this a genuinely hard remote case, and a slow on-site one.There was also a trap waiting on-site: the flat kept a second, powered-but-inactive NBN setup, and its dead cable was the one sitting in the WAN port looking perfectly legitimate.

WAN vs LAN: one port faces the street, the rest face your home

WAN port vs LAN port
WAN portLAN ports
JobTalks to the provider — brings internet inTalks to your devices — shares it out
What belongs in itThe incoming line from the fibre box or wallPCs, TVs, switches, a second router as AP
If swappedRouter never gets onlineOne device may grab the provider’s address; the rest get nothing
In this flatHeld a dead NBN cableHeld the live Opticomm line
The fix itself took minutes once seen: dead cable out of the WAN port, live line into it, and the Nokia came straight back with every device online. We did try promoting the student’s new ASUS to be the main router with the same connection settings — the carrier-customised Nokia would not hand the role over, so the Nokia stayed in charge and the ASUS went in through a LAN port as a wired access point: stronger WiFi where the student actually sits, and nothing extra for them to maintain.
Result

Root cause: the live Opticomm line was in a LAN port while a dead NBN cable occupied the WAN port — the router never routed, so exactly one device could get online at a time. Two cables re-seated brought the whole flat back; the new ASUS now runs as a wired AP off the Nokia. Difficulty: three stars — most of it spent on the road and on a router with a single status light.

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