Most case studies show one fault and one fix. This one shows a whole day, because the question we get asked most often is not “can you fix it” — it is “when can you actually get here”. On 11 September 2026 the answer involved five job sites, three kinds of client and four kinds of building, between leaving Hurstville station at 8am and getting back to it at 11:30pm.
Map data ©2026 Google. Addresses shown to street level only — no unit or street numbers, client names or contact details.
This day was ordinary, and that is the point of publishing it: the mix below is what a normal week looks like, compressed into one timetable.
| Dimension | Covered on 11 Sep |
|---|---|
| Clients | Household (freestanding house) · business (commercial office) · three individual students from USYD and UNSW |
| Work | Whole-home WiFi survey and mesh configuration · on-site business IT support (devices, printers, Microsoft 365, IT assets) · fault diagnosis · new connections end to end, from provider choice and plan advice to router supply and on-site install |
| Buildings | 400㎡+ freestanding house · commercial office of ~50 desks · two-level loft apartment · high-rise unit with in-wall cabling |
| Suburbs | Wahroonga · Macquarie Park · Waterloo · Eastgardens — 27.5 km from the northernmost job to the southernmost |
The real cost of an on-site call is not the screwdriver work. It is the 91 km, the fifteen and a half hours, and the fact that you only find out what is actually wrong once you are through the door.