New apartment with a bare wall socket, a house move, or a connection that was "activated" but never actually worked? We handle the whole NBN installation on-site: finding the connection point, installing and configuring the modem and router, and proving the speed before we leave — same-day across Sydney where possible.
First-time NBN at a new address: we identify your connection type (FTTP / FTTB / FTTC / FTTN / HFC), install the right equipment at the right port and bring the service online.
Your plan moved but nothing works at the new place? Different building, different connection type, different setup — we reinstall and reconfigure everything for the new address.
ISP-supplied or BYO hardware installed, connected and configured — PPPoE/DHCP, VLAN tagging where required, WiFi secured and named, every device online.
Dead or damaged wall sockets and new cable runs are installed with our partnered ACMA-registered cablers — done once, done legally, done tidy.
The number-one reason "self-install" kits fail is that the address's connection type doesn't match the instructions in the box. An FTTB apartment needs a VDSL-capable modem in the right wall socket; an FTTP home needs the router in the correct UNI-D port of the NBN box; HFC needs the coax lead in the right splitter path. We carry the knowledge — and the spare parts — for all of them.
Apartments are our specialty: we're based next to UNSW and have installed NBN in hundreds of units across Kensington, Kingsford, Zetland, Waterloo, Mascot and the CBD — buildings where the connection box hides above the fridge, inside the wardrobe or in a locked comms room the agent forgot to mention.
If the line itself refuses to activate, we don't shrug and leave. We test, document, and call the provider on the spot — in English — so the activation gets escalated while we're still standing in your living room.
Send us your address, provider and move-in date — we'll tell you the connection type and what equipment you'll need before you buy anything.
We arrive same-day where possible, locate the connection point and install the modem and router in the right configuration.
Service brought online, WiFi configured and secured, all your devices connected — with ISP calls handled by us if activation stalls.
Speed test against your plan over cable and WiFi, cabling tidied, and a bilingual handover of how everything works.
Standard NBN installation starts at $100 including equipment setup, activation and speed testing. Jobs needing new sockets or cable runs are quoted upfront and carried out with our ACMA-registered cabling partners — no surprise line items, and no charge for a connection we can't bring online due to a network fault outside our control.
New arrival near UNSW — NBN installed, activated and speed-tested before the suitcases were unpacked.
Read case →An FTTP upgrade that broke the existing UniFi setup — reinstalled and brought back better than before.
Read case →A replacement router that refused to sync — traced to the wrong PPPoE credentials and connection mode.
Read case →Our standard installation visit starts at $100. Sydney market rates for NBN install work typically run $120–$350 depending on cabling needs; anything beyond the standard visit is quoted before we start.
Often yes for the on-site work — if your plan is already ordered and the line is active, we can usually install and configure same-day. If the ISP activation itself is pending, we'll tell you honestly and book the moment it clears.
Installation covers the physical side — equipment, sockets, cabling, bringing a new or moved service online. Setup/configuration covers software — PPPoE, WiFi, devices. We do both in one visit; see the setup page for config-only jobs.
Full guide →Tell us your address and we'll check for you before the visit — or read our plain-language guide to FTTP, FTTB, FTTC, FTTN and HFC and what each means for speed and equipment.
Full guide →Rated 5.0 from 100+ verified Google reviews
Before move-in, confirm the address technology and provider order, leave the NBN connection box at the premises, identify the active UNI-D or wall port, collect PPPoE or VLAN details if the provider uses them, then position the router for the home rather than inside a metal cabinet. Apartment FTTB, Opticomm and building networks may use different handoff points.