The symptom could not have been simpler: the lights on the router stopped coming on, and the WiFi disappeared with them. It had started about a week earlier, out of nowhere. The reason a job like this still needs a visit is that “no lights” on its own does not tell you whether the router died or the line did — and those two answers lead to completely different afternoons. Getting that distinction right is most of the work.
症状简单到不能再简单：路由器的指示灯不亮了，WiFi 也跟着一起消失。这事大约在一周前突然开始，没有任何预兆。这种活儿之所以还是得上门，是因为“灯不亮”这一条本身并不能告诉你是路由器坏了还是线路坏了——而这两个答案会通向完全不同的一个下午。把这一步分辨清楚，就是这次上门的大部分工作。
The plan was a 1000 Mbps fibre service and the line itself was fine — we proved that on site by connecting a spare router and watching the WAN side carry signal normally. The router was the single dead link in an otherwise healthy chain. This is worth testing rather than assuming, because a dead line and a dead router present identically from the sofa: no lights, no WiFi, no internet. One is a call to the provider; the other is a replacement router.套餐是 1000 兆光纤，线路本身是好的——这一点我们在现场用一台备用路由器接上去验证过，WAN 口信号传输正常。在一条其余部分都健康的链路上，路由器是唯一断掉的那一环。这一步值得实测而不是靠猜，因为从沙发上看，线路坏和路由器坏的表现一模一样：没灯、没 WiFi、没网。但一个的处理是打电话给运营商，另一个是换台路由器。
| Points to the router指向路由器 | Points to the line指向线路 | |
|---|---|---|
| The lights指示灯 | No lights at all, including power, and a power cycle changes nothing指示灯完全不亮、连电源灯也不亮，断电重启毫无变化 | Lights come on but the internet indicator never settles灯是亮的，但上网那颗指示灯始终不正常 |
| Swap test换机测试 | A different router on the same line connects normally换一台路由器接同一条线，能正常联网 | A different router also fails to get a connection换一台路由器同样连不上 |
| What fixes it怎么解决 | Replace the router and move the account details across换掉路由器，把宽带账号信息迁移过去 | Report it to your provider — it is their side to fix向运营商报修——那是他们那边要处理的 |
| This case本例 | Telstra router, no lights for about a weekTelstra路由器，指示灯不亮约一周 | Superloop 1000M line proved healthy on siteSuperloop 1000兆线路现场验证正常 |
Root cause: the Telstra router had failed outright — no indicator lights for about a week and no response to a power cycle. The Superloop 1000 Mbps fibre line was proved healthy on site by connecting a spare router and seeing the WAN side carry signal normally, which isolated the fault to the hardware. We moved the broadband account details to a TP-Link router, brought it online, set the network name and password, split the two bands into separate networks at his request, and speed-tested before leaving to confirm the result matched the plan he is paying for.
根因：这台 Telstra 路由器已经彻底故障——指示灯不亮约一周，断电重启也没有任何反应。Superloop 1000 兆光纤线路在现场用一台备用路由器验证为正常，WAN 口信号传输没有问题，故障因此被定位到硬件上。我们把宽带账号上网信息迁移到一台 TP-Link 路由器并完成配置、成功联网，设置了 WiFi 名称与密码，按他的要求把两个频段拆成独立网络，并在离开前测速确认结果与他正在付费的套餐相符。
Call or message us — 90% of messages get a reply within an hour.
打电话或留言——90%的消息1小时内回复。
Call 0420 119 140 Send a Message