Sydney WiFi & Computer Repair
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Case Studies案例研究 / Latest Case最新案例

The Router He Brought from China Would Not Work on a Zetland DSL Line: It Had No DSL Modem (Superloop)

从国内带来的路由器在Zetland的DSL线路上用不了:它没有DSL猫(Superloop)

Student · Zetland学生 · ZetlandSuperloop 100MSuperloop 100兆DSL phone lineDSL电话线Redmi router from China国内带的Redmi路由器No DSL modem inside机器里没有DSL猫Fixed with a DSL modem-router换DSL一体机搞定

This student had just arrived from China to start his bachelor's degree and did not know how Australian home internet is wired yet. He brought a Redmi (Xiaomi) router with him and then bought a TP-Link router on Amazon — and neither one worked in his Zetland apartment. The apartment is served over a DSL phone line, and both of his routers were plain wireless routers with no DSL modem inside. He had also switched provider from Occom to Superloop because he assumed the provider was at fault.

这位同学刚从国内过来读本科,对这边的网络还不太了解。他从国内带了一台 Redmi(小米)路由器,又在 Amazon 上买了一台 TP-Link——结果两台在他 Zetland 的房子里都用不了。这套房子是走 DSL 电话线的,而他这两台都是普通无线路由器,机器里根本没有 DSL 猫。他还以为是运营商的问题,把 Occom 换成了 Superloop。

Why neither router could connect · the missing link两台路由器为什么都连不上 · 缺的是哪一环
Wall socket墙上接口
DSL
DSL modemDSL猫
missing
Bottleneck瓶颈
Wireless router无线路由器
WAN only
Your devices你的设备
no internet

On a DSL service the phone line has to be terminated by a DSL modem before anything else. A plain wireless router only has a WAN Ethernet port — plug a phone cable into it and nothing happens, no matter how good the router is. His Redmi and his Amazon TP-Link were both router-only, no DSL modem. The fix is either a modem-router with a DSL port, or a separate DSL modem in front of the router.在 DSL 线路上,电话线必须先经过一个 DSL 猫才能接别的设备。普通无线路由器只有一个 WAN 网口——把电话线插进去是不会有反应的,路由器再贵也没用。他的 Redmi 和 Amazon 买的 TP-Link 都是只有路由、没有 DSL 猫。解决办法要么用带 DSL 口的一体机,要么在路由器前面再加一个独立的 DSL 猫。

The real question is not the brand, it is what the wall socket is

关键不是路由器牌子,而是你墙上的口是什么

Before buying any router in Australia, look at the socket the internet actually comes out of in your room.
在澳洲买路由器之前,先看你房间里网络到底是从哪个口出来的。

How the visit went

上门当天怎么处理的

How the visit went上门当天怎么处理的
1
Called Superloop to chase the activation代打电话催 Superloop 激活
Activation email within 10 minutes十分钟内收到激活邮件
2
Went on-site that evening with a DSL modem-router当晚带一台 DSL 一体机上门
TP-Link with a real DSL port带 DSL 口的 TP-Link
3
First test on the wall DSL socket先在墙上的 DSL 口测试
DSL light stayed offDSL 灯不亮
4
Two calls to provider support, testing live on the line两次客服电话,现场边打边测
DSL light went solid, line syncedDSL 灯常亮,线路同步
5
Configured the router, then linked the living room to the bedroom wall port配置路由器,再把客厅和卧室网口打通
Online, WiFi name and password set联网成功,WiFi名称密码设好
Two details from this job are worth keeping:
这次上门有两点值得记下来:

Plain wireless router vs DSL modem-router

普通无线路由器 vs DSL一体机

Plain wireless router vs DSL modem-router普通无线路由器 vs DSL一体机
Plain wireless router普通无线路由器DSL modem-routerDSL 一体机
Ports接口WAN Ethernet only只有 WAN 网口DSL/phone port plus Ethernet有 DSL/电话口,另加网口
Works on DSL能否用于DSLNo, nothing to terminate the phone line不行,电话线没有东西去终结Yes, it is the modem可以,它自己就是猫
Typical examples常见例子Most routers sold in China, most Amazon “WiFi routers”国内卖的大部分路由器、Amazon 上大部分“WiFi 路由器”Models whose spec sheet lists VDSL/ADSL规格书里写 VDSL/ADSL 的型号
How to check怎么判断Look at the back: only square Ethernet ports看背面:只有方形网口Look at the back: one smaller phone-style socket看背面:多一个更小的电话口
If you are moving into an older Sydney apartment, check the socket first and buy once.
如果你要搬进悉尼的老公寓,先看接口,别买两次。
Result最终结果

Root cause: both of his routers were plain wireless routers with no DSL modem, so they could never terminate a DSL phone line — not Occom, not Superloop. With a DSL modem-router and two calls to get the line synced, the 100M service came up the same evening, and the bedroom wall port was wired through to his desk.

根因:他那两台都是没有 DSL 猫的普通无线路由器,根本没法终结 DSL 电话线——跟 Occom、Superloop 都没关系。换成带 DSL 口的一体机、再打两次客服电话把线路同步好,当晚 100 兆就通了,卧室的墙口也接到了他的桌子上。

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