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Knowledge Base · 网络百科

Australian Internet, NBN & WiFi — the Wiki

澳洲网络 / NBN / WiFi 网络百科

Plain-language, in-depth guides to how the internet actually works in Australia — distilled from hundreds of real Sydney repair and setup jobs. Use the menu on the left to browse, or start with a section below. Everything is bilingual: tap 中文 up top.

用大白话、够深度地讲清澳洲网络到底怎么回事——从几百个真实的悉尼上门/开通 case 里提炼。用左侧菜单浏览，或从下面某个板块开始。全部中英双语：点右上角切换。

Providers & Getting Connected运营商与开通

NBN Provider Handbook运营商完全手册
Choose, connect, cancel, buy gear, terms — the master guide.选运营商、开通、取消、买设备、术语——总纲。
/wiki/nbn-provider-handbook →
Which Provider Is Best?哪家运营商最好
Honest rankings + Superloop, ABB & Optus deep-dives.真实榜单 + Superloop、ABB、Optus 深评。
/wiki/choosing-nbn-provider-sydney →
New Connection Won't Work新开通装不上
Green light, no internet? Usually ISP-side activation.灯绿却没网？多是运营商侧激活问题。
/wiki/new-nbn-connection-not-working →
Call Your ISP in English用英文打客服电话
Prep, phrases by scenario, and letting us call for you.准备、分场景话术，以及我们代打。
/wiki/call-your-nbn-provider-english →
Why One Brand Sends Another's Emails运营商关系揭秘
Superloop/Exetel, Vodafone/TPG and wholesale, explained.Superloop/Exetel、Vodafone/TPG 与批发关系。
/wiki/nbn-provider-relationships-explained →

Troubleshooting故障排查

Internet Dropped — Recover Fast断网了怎么快速恢复
Outages, box lights, rain, storms, recovery checklist.outage、指示灯、下雨、雷暴、恢复清单。
/wiki/why-no-internet-and-how-to-recover →
Not Getting Your Plan Speed网速达不到套餐
1000M but 20M? Work the device–WiFi–ISP–NBN ladder.办1000M只跑20M？逐层排查。
/wiki/nbn-slow-speed-troubleshooting →

Basics & Concepts入门科普

What Is the NBN + Finding Your BoxNBN是什么+找盒子
Plain-language intro + where the box hides + its lights.大白话入门 + 盒子藏哪 + 看灯。
/wiki/what-is-nbn-and-finding-your-box →
Australia vs China Broadband中澳宽带体系对比
Why network-building and selling are split here.为什么这里建网和卖网是分开的。
/wiki/australia-vs-china-broadband-explained →
Modem vs Router (AU vs China)中澳 modem/router 区别
Why 'connect your modem' confuses new arrivals.为什么「connect your modem」把人搞懵。
/wiki/modem-vs-router-australia →

Devices & Buying设备选购

Buying a Router & Gear In-Store线下买路由器和网络设备
Stores, choosing, 'universal', mesh, cables, traps.门店、选购、通用款、Mesh、网线、避坑。
/wiki/buy-router-and-networking-gear-australia →
Can I Use My Chinese Router?国内路由器能不能用
A 1-minute address test — and yes, bring it.一分钟地址判断——结论：带！
/wiki/use-chinese-router-in-australia →

Gaming游戏

Gaming Home-Network Setup打游戏网络配置
Five steps to a low-lag setup, from the lease up.从签租约开始的五步低延迟配置。
/wiki/gaming-home-network-setup →
How Much Speed for Gaming?打游戏要多少兆
Games need 1–5 Mbps — ping matters, not bandwidth.游戏只要1-5Mbps——重点是ping不是带宽。
/wiki/how-much-speed-for-gaming →

Safety安全

Calling for Help With No Network无网络时怎么求救
High-rise emergencies: calling for help without a signal.高层紧急情况：没信号也能求救。
/wiki/emergency-communication-no-network →

Still stuck? We fix this every day.

还是搞不定？这些我们每天都在修。

Message us your suburb and the issue — bilingual Chinese/English, same-day and 24-hour help across Sydney. Most replies come within minutes.

告诉我们你所在的区域和遇到的问题——中英双语、全悉尼当天/24 小时上门，大多数消息几分钟内回复。

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