Your NBN is slow, dropping out or dead — and your provider says the problem is "inside your home, not on our network". That's exactly the job we do: an independent technician who finds the real fault, fixes what's on your side, and hands you the evidence to force the ISP to fix what's on theirs.
NBN 慢、掉线、或干脆没网 — 运营商却说问题「在你家里，不在我们网络上」。这正是我们的工作：独立技师上门找出真正的故障，你这边的当场修好；在运营商那边的，把证据交到你手上，让他们没法再推。
We test from the NBN connection box through to every device: line sync, signal levels, modem health, in-home wiring and WiFi — and isolate exactly which link is failing.
从 NBN 接入盒一路测到每台设备：线路同步、信号强度、光猫健康、屋内接线和 WiFi — 精确定位是哪一环出了问题。
Intermittent dropouts and speeds far below plan are usually one bad joint, a tired modem, interference or a provisioning error. We find which — and fix or escalate it.
时断时续和远低于套餐的网速，通常是某个接头、老化光猫、干扰或运营商配置错误。我们查明是哪个 — 能修的修，该上报的上报。
A documented independent test result changes the conversation. We log the fault with your ISP for you — in English — with measurements they can't wave away.
一份独立技师的实测报告能改变对话走向。我们代你用英文向 ISP 报障，附上他们无法搪塞的测试数据。
Where the fault is physical — a damaged wall socket, corroded joint or failed in-wall run — repairs are carried out with our partnered ACMA-registered cablers, as Australian law requires.
如果故障出在物理层 — 墙口损坏、接头氧化或墙内线路失效 — 按澳洲法规，由我们合作的 ACMA 注册持证布线技师施工修复。
Under the NBN model, your ISP is responsible for the network up to your premises — and you are responsible for everything inside it. When remote tests show the line is fine, the ISP closes the ticket, and roughly half the time the fault really is indoors: wiring, socket, modem, router or interference. A private technician is how you break the loop of "reboot it and call back".
在 NBN 体系下，运营商只负责到你家门口的网络 — 屋内的一切归你自己负责。远程测试显示线路正常时，ISP 就会关掉工单，而实际上约有一半的故障确实在屋内：接线、墙口、光猫、路由器或干扰。自请技师，就是打破「重启一下再打来」死循环的方法。
The other half of the time, the fault is on the network side — but the ISP won't book an NBN Co technician without evidence. That's where our report matters: line stats, sync history and speed measurements taken on-site give your ISP what they need to escalate, and give you a paper trail if it drags on.
另一半情况，故障确实在网络侧 — 但没有证据，ISP 不会给你约 NBN Co 的技师。这时我们的报告就派上用场：现场采集的线路参数、同步历史和测速数据，既让 ISP 有依据向上报修，也让你在拖延时有据可查。
We work on every connection type — FTTP, FTTB, FTTC, FTTN and HFC — across all major and budget providers, and we've been doing it across Sydney since early 2025: 700+ completed jobs, rated 5.0 from 79 Google reviews.
所有接入类型我们都处理 — FTTP、FTTB、FTTC、FTTN、HFC — 覆盖各大和平价运营商。2025 年初至今在悉尼完成 700+ 单，Google 79 条评价 5.0 分。
Tell us your suburb, provider, connection type if you know it, and what's happening — we'll say honestly whether it needs a visit or a phone call can fix it.
告诉我们所在区、运营商、接入类型（如果知道）和故障情况 — 我们如实判断需要上门还是电话就能解决。
Same-day visit where possible. We test the line at the NBN box first, then work inward through wiring, modem, router and WiFi.
尽量当天上门。先在 NBN 接入盒测线路，再由外向内排查接线、光猫、路由器和 WiFi。
Faults on your side get fixed on the spot where parts allow; cabling work is done with our ACMA-registered cabling partners.
你这侧的故障，配件允许当场就修；布线施工由合作的 ACMA 持证技师完成。
Network-side faults get escalated to your ISP with our measurements, and we brief you on exactly what to say if they push back.
网络侧的故障，我们附实测数据代你向 ISP 上报，并告诉你对方再推诿时该怎么说。
Diagnosis visits start at $150, and the diagnosis fee counts toward the repair if we do the fix. If the fault turns out to be on the NBN or ISP side and nothing on your premises can be fixed, you get the evidence report — you're never charged for a repair we didn't deliver.
诊断上门从 $150 起，若由我们修复，诊断费抵扣维修费。如果故障确认在 NBN 或运营商侧、你家里没有可修的问题，你会拿到一份证据报告 — 我们绝不收没有交付的维修费。
Speeds that collapsed randomly for months — traced to a failing in-wall run the ISP's remote tests could never see.
几个月来网速随机崩掉 — 定位到 ISP 远程测试永远看不到的墙内线路故障。
Read case →查看案例 →A CBD apartment with no signal on the line — isolated to the building side and escalated with evidence.
CBD 公寓线路无信号 — 确认在楼宇侧并附证据上报。
Read case →查看案例 →We call the provider in English on your behalf — faults, transfers, cancellations and billing disputes.
我们代你用英文致电运营商 — 报障、转移、退订、账单争议。
Read case →查看案例 →That means remote tests to your NBN box look clean, so they won't send anyone. An independent technician tests inside the premises — wiring, socket, modem, router — fixes what's yours, and documents it if it isn't. Our report gives the ISP what they need to escalate to NBN Co.
这说明远程测到你家 NBN 盒的数据正常，所以他们不派人。独立技师会测屋内部分 — 接线、墙口、光猫、路由器 — 是你的问题就修好，不是就写进报告。凭我们的报告，ISP 才有依据向 NBN Co 上报。
Our diagnosis visits start at $150, credited toward the repair if we fix it. Typical Sydney market rates run $150–$350 depending on the fault; cabling repairs are quoted before any work starts.
我们诊断上门 $150 起，修复则抵扣。悉尼市场价一般 $150–$350 视故障而定；涉及布线的维修先报价后开工。
Device-side work (modem, router, WiFi, configuration) needs no licence. Fixed cabling behind the wall socket legally requires an ACMA-registered cabler — that work is carried out with our partnered registered cablers, which is also how we support our business clients.
设备侧工作（光猫、路由器、WiFi、配置）不需要牌照。墙口以内的固定布线依法必须由 ACMA 注册布线技师施工 — 这部分由我们合作的持证技师完成，我们的企业客户项目也是这样支持的。
Usually yes. Around half of persistent dropouts trace to something on the premises — modem, wiring, interference, power — which we fix directly. The rest we escalate with evidence so the ISP can't close the ticket. See the full 7-cause guide.
通常可以。约一半的持续掉线源于屋内 — 光猫、接线、干扰、供电 — 我们直接修。其余的附证据上报，让 ISP 没法随手关单。详见七大原因完整指南。
Full guide →完整指南 →Rated 5.0 from 79 verified Google reviews
Google 上 79 条真实评价，评分 5.0