Your NBN is slow, dropping out or dead — and your provider says the problem is "inside your home, not on our network". That's exactly the job we do: an independent technician who finds the real fault, fixes what's on your side, and hands you the evidence to force the ISP to fix what's on theirs.
We test from the NBN connection box through to every device: line sync, signal levels, modem health, in-home wiring and WiFi — and isolate exactly which link is failing.
Intermittent dropouts and speeds far below plan are usually one bad joint, a tired modem, interference or a provisioning error. We find which — and fix or escalate it.
A documented independent test result changes the conversation. We log the fault with your ISP for you — in English — with measurements they can't wave away.
Where the fault is physical — a damaged wall socket, corroded joint or failed in-wall run — repairs are carried out with our partnered ACMA-registered cablers, as Australian law requires.
Under the NBN model, your ISP is responsible for the network up to your premises — and you are responsible for everything inside it. When remote tests show the line is fine, the ISP closes the ticket, and roughly half the time the fault really is indoors: wiring, socket, modem, router or interference. A private technician is how you break the loop of "reboot it and call back".
The other half of the time, the fault is on the network side — but the ISP won't book an NBN Co technician without evidence. That's where our report matters: line stats, sync history and speed measurements taken on-site give your ISP what they need to escalate, and give you a paper trail if it drags on.
We work on every connection type — FTTP, FTTB, FTTC, FTTN and HFC — across all major and budget providers, and we've been doing it across Sydney since early 2025: 750+ completed jobs, rated 5.0 from 100+ Google reviews.
Tell us your suburb, provider, connection type if you know it, and what's happening — we'll say honestly whether it needs a visit or a phone call can fix it.
Same-day visit where possible. We test the line at the NBN box first, then work inward through wiring, modem, router and WiFi.
Faults on your side get fixed on the spot where parts allow; cabling work is done with our ACMA-registered cabling partners.
Network-side faults get escalated to your ISP with our measurements, and we brief you on exactly what to say if they push back.
Diagnosis visits start at $150, and the diagnosis fee counts toward the repair if we do the fix. If the fault turns out to be on the NBN or ISP side and nothing on your premises can be fixed, you get the evidence report — you're never charged for a repair we didn't deliver.
Modem, router and WiFi setup, device configuration, diagnosis, testing and ISP liaison.
Regulated fixed cabling, including in-wall or lead-in cabling and wall-socket work, is separately quoted and allocated to a registered cabling partner.
General IT technicians are not presented as registered cablers. Ask for the assigned cabler’s registration details before approving regulated cabling work.
Speeds that collapsed randomly for months — traced to a failing in-wall run the ISP's remote tests could never see.
Read case →A CBD apartment with no signal on the line — isolated to the building side and escalated with evidence.
Read case →We call the provider in English on your behalf — faults, transfers, cancellations and billing disputes.
Read case →That means remote tests to your NBN box look clean, so they won't send anyone. An independent technician tests inside the premises — wiring, socket, modem, router — fixes what's yours, and documents it if it isn't. Our report gives the ISP what they need to escalate to NBN Co.
Our diagnosis visits start at $150, credited toward the repair if we fix it. Typical Sydney market rates run $150–$350 depending on the fault; cabling repairs are quoted before any work starts.
Device-side work (modem, router, WiFi, configuration) needs no licence. Fixed cabling behind the wall socket legally requires an ACMA-registered cabler — that work is carried out with our partnered registered cablers, which is also how we support our business clients.
Usually yes. Around half of persistent dropouts trace to something on the premises — modem, wiring, interference, power — which we fix directly. The rest we escalate with evidence so the ISP can't close the ticket. See the full 7-cause guide.
Full guide →Rated 5.0 from 100+ verified Google reviews
The useful distinction is not private versus official; it is which side of the service is failing. Your provider controls activation and escalation into NBN Co. An independent NBN fault technician tests the premises side — connection handoff, modem, router, WiFi and devices — then documents a carrier-side fault instead of guessing.